❓ Help Center
Answers to All Your Questions About okbij
From deposits, withdrawals, and VIP benefits to technical issues — this page has detailed answers to any question you might have while playing at okbij.
If any doubt or question comes to mind while using okbij, this FAQ page is your first destination. Below you will find more than 20 questions and answers organized into four main sections — Devices & Technology, VIP & Cashback, Withdrawals, and Deposits. If you cannot find the answer to your question, contact our 24/7 live chat support.
Devices & Technical Issues
On an Android phone, open the okbij site in Chrome, then tap the three-dot menu at the top right and select "Add to Home Screen". On an iPhone, open the site in Safari, tap the Share icon at the bottom, and choose "Add to Home Screen". After that, you can log in just as easily as you would with an app.
Once your connection is restored, open okbij in your browser and log in — if the session is still active, the game will resume from exactly where it left off. If the game has fully reset, contact live chat support and our team will resolve any issue caused by the disconnection.
Yes. okbij is fully mobile-friendly and runs smoothly on any modern smartphone browser. Without downloading a separate app, you can access the site directly from Chrome, Firefox, or Safari to play all types of games and make transactions. The site is also optimized for smaller screens.
okbij works on all types of devices — Android or iOS smartphones, tablets, and Windows or Mac computers. All you need is an active internet connection and an updated browser. Some games may not load correctly on older browsers or operating systems, so it is recommended to keep your browser up to date.
First, clear your browser's cache and cookies and reload the page. If a VPN is active, turn it off and try again. If the problem persists, try a different browser or data connection. If the issue is still not resolved, contact our support team via live chat with a screenshot.
VIP & Cashback
The okbij VIP program has a total of five levels: Bronze, Silver, Gold, Platinum, and Diamond. Benefits increase with each level — in particular, the weekly cashback rate grows progressively higher. Members who reach the top level, Diamond, enjoy the maximum benefits.
The weekly cashback rates by level are as follows: Bronze — up to 0.2%, Silver — up to 0.3%, Gold — up to 0.5%, Platinum — up to 0.6%, Diamond — up to 0.8%. Cashback is credited to your account every week and can be used directly from your balance.
Your level improves by playing regularly and staying active. The more time and dedication you put into using the platform, the faster you create the opportunity to move to a higher VIP level. You can contact our live chat support to find out the detailed conditions for moving from one level to the next.
Members at higher VIP levels receive priority support, exclusive promotional offers, and invitations to special events. Moving to a higher level also brings the benefits of a more personalized experience and faster service. You can contact our support team to get a complete list of VIP benefits.
Your VIP level cashback rate is applied to your total bets placed throughout the week. At the end of each week, this cashback is automatically credited to your okbij account. The credited cashback can be used directly on your next bet or withdrawal.
Withdrawal Questions
The minimum withdrawal amount at okbij is ৳500. This limit is the same regardless of the method — bKash, Nagad, Rocket, Upay, or bank transfer. Withdrawal requests below this amount cannot be processed, so please make sure your balance is at least ৳500 before submitting a request.
Withdrawal processing typically takes 10 to 45 minutes. However, the request may be delayed if account verification has not been completed or if withdrawal conditions have not been met. If more than 45 minutes have passed, contact live chat support with your withdrawal ID.
Yes. Withdrawals at okbij are available 7 days a week, 24 hours a day. The service runs on nights, public holidays, and weekends. Money generally arrives within 10–45 minutes. However, for bank transfers, the bank's own schedule may have some effect on timing.
Yes, but the bonus wagering requirement must be met. For the okbij welcome bonus, the wagering applies only to the bonus amount at 10 times. For example: if you receive a ৳2,000 bonus, you must place a total of ৳20,000 in bets before bonus winnings can be withdrawn. Once the requirement is met, bonus winnings become withdrawable under the normal rules.
Withdrawals at okbij are generally completed within 10 to 45 minutes. Mobile banking withdrawals via bKash, Nagad, and Rocket are processed the fastest. Upay is also comparatively quick. Bank transfers may take a little longer due to the processing time of the bank involved.
Deposits
The minimum deposit amount at okbij is ৳100 for all methods. You can get started with as little as ৳100 via bKash, Nagad, Rocket, Upay, or bank transfer. This is designed to make it accessible for any player in Bangladesh.
okbij itself does not charge any fee on deposits. However, your mobile banking service (such as bKash or Nagad) or bank may sometimes charge a small transaction fee according to their own rules — that is subject to the terms of the respective service. Contact your mobile banking app or bank for accurate information.
Log in to okbij and go to the "Deposit" page. Select bKash as the payment method, enter the amount, and follow the instructions. Send Money to the displayed bKash number using your bKash app or by dialing *247#, then submit the transaction ID. Your account balance will be updated within a few minutes.
Yes, the process is nearly identical. On the deposit page, select Nagad, set the amount, and Send Money to the provided number using the Nagad app or by dialing *167#. Once you submit the transaction ID, the balance is generally updated within a few minutes. Live chat support is available for any issues.
Yes! A 200% welcome bonus is available on your first deposit at okbij, up to a maximum of ৳15,000. For example, if you deposit ৳1,000, you will receive a ৳2,000 bonus and can start playing with a total of ৳3,000. The wagering requirement on the bonus is just 10 times the bonus amount.
After a transfer from major Bangladeshi banks such as Dutch-Bangla Bank, BRAC Bank, or Islami Bank, the balance is generally updated within a few hours on business days. bKash or Nagad is more convenient for faster deposits. Contact the support team via live chat for detailed instructions on bank deposits.
Have more questions?
Our support team is always ready to help in Bengali and English. Contact us through any of the channels below for any question or issue.
Live Chat Support
24/7 instant assistance — chat in Bengali
Email Support
[email protected]